Welcome to the Patient Rights & Support page of VISION Medical Concierge.
We understand that making healthcare and medical treatment decisions in another country is an important journey that requires a high level of trust. Although VISION Medical serves as an international medical consultation and coordination provider and does not directly provide medical examination or treatment services, we always place our clients’ rights, safety, and legitimate interests first.
Below are our commitments regarding your rights and our support policy throughout your medical journey in Japan.
1. Patient Rights
When using VISION Medical’s coordination services, clients are entitled to the following fundamental rights:
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Right to Transparent Information: Clients have the right to receive complete, accurate, and objective information about medical partners in Japan, including hospital credentials, physicians’ specialties, treatment options, potential risks, and estimated costs before making any decisions.
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Right to Medical Privacy & Confidentiality: All personal information and medical records are handled confidentially in accordance with applicable data protection standards. Your records are shared only with physicians and medical institutions in Japan directly involved in your consultation and treatment.
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Right to Autonomy and Independent Decision-Making: Clients have the right to accept or decline treatment options proposed by medical institutions in Japan. VISION Medical does not pressure or interfere with your personal medical decisions.
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Right to Equal and Respectful Treatment: All clients are treated with care, respect, and professionalism, without discrimination based on age, gender, religion, or medical condition.
2. VISION Medical’s Support Role (Patient Advocacy)
As a Patient Advocate supporting clients in a country where language barriers and differences in healthcare systems may arise, VISION Medical is committed to assisting you through:
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Medical Language and Cultural Support: Providing professional medical interpreters to help ensure accurate communication between you and Japanese physicians, allowing you to clearly understand each step of your treatment plan.
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Medical Administrative and Documentation Support: Assisting you in reviewing informed consent forms, hospital admission procedures, and payment processes to help ensure transparency and clarity regarding applicable terms and costs.
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Support in Addressing Issues: In the event of any issue, unexpected situation, or concern related to services provided by a partner medical institution, VISION Medical will support communication on the client’s behalf, request clarification from the medical institution, and coordinate efforts toward an appropriate resolution.
3. Patient Responsibilities
To help VISION Medical and our medical partners in Japan provide services as safely and effectively as possible, clients are expected to:
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Provide complete and accurate information regarding medical history, current medications, and present health status.
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Follow medical preparation instructions before traveling to Japan, as well as the rules and policies of partner hospitals and clinics.
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Respect and follow the guidance provided by Japanese medical professionals and VISION Medical coordinators.
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Ask questions whenever anything regarding the process, treatment plan, or costs is unclear.
4. Feedback & Complaint Resolution
Your satisfaction and peace of mind are measures of our success. If you feel that your rights have not been adequately protected or you require urgent assistance, please contact our Customer Care & Support team immediately:
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Support Hotline: 0989 44 00 55
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Email: mail@visionvn.com.vn
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Office Address: 60/1 Ton That Tung Street, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam
VISION Medical Concierge is always by your side, providing peace of mind throughout your journey to access high-quality healthcare in Japan.
