Welcome to VISION Medical Concierge (website: visionvn.com.vn).
The privacy and security of our clients’ personal information are among our highest priorities. This Privacy Policy explains how VISION Medical collects, uses, stores, and protects your personal data when you visit our website or use our international medical consultation and coordination services.
By using VISION Medical’s services, you agree to the terms set forth in this Privacy Policy.
1. Purpose of Information Collection
We collect personal information solely for purposes directly related to supporting your healthcare journey, including:
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Providing consultation and recommending suitable service packages and medical facilities in Japan based on your needs and health condition.
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Handling registration procedures for medical examinations and treatment with our partner hospitals and clinics in Japan.
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Assisting with medical visa applications, flight bookings, accommodation arrangements, and travel itinerary planning upon request.
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Providing customer support, maintaining communication, and addressing any issues that may arise before, during, and after the use of our services.
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Improving service quality and optimizing the user experience on our website.
2. Types of Information We Collect
To perform our role as a medical coordinator accurately and effectively, we may collect the following types of information:
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Identification & Contact Information: Full name, date of birth, gender, phone number, email address, residential address, and copies of identification documents (Citizen ID card and passport).
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Medical Information (Highly Sensitive): Medical history, health examination results, diagnostic images (X-rays, MRI, CT scans), blood test results, current treatment plans, and other health-related information that you provide for transmission to doctors in Japan.
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Automatically Collected Information (Cookies & Tracking): IP address, browser type, access times, and the pages you have viewed on the visionvn.com.vn website. For more details, please refer to our Cookie Policy.
3. International Data Sharing and Transfer
As part of our international medical coordination services, your medical information and records may be translated and shared with our medical partners in Japan, including hospitals, clinics, and physicians, for the purposes of diagnosis and treatment planning.
We are committed to:
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We DO NOT sell, rent, or exchange your personal information with any third party for commercial purposes.
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We only share your information with parties directly involved in your medical journey, such as hospitals, visa-issuing authorities, and insurance providers, with your prior consent.
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Providing information to competent authorities when required by applicable laws and regulations.
4. Data Security
We apply strict security standards to protect your data against unauthorized access, alteration, or disclosure:
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Medical records are stored on secure servers using encryption technology.
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Only authorized staff members, medical coordinators, and interpreters are permitted to access your records as necessary to perform their assigned duties.
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Our medical partners in Japan are also bound by strict medical confidentiality and data protection requirements under Japanese law.
5. Your Rights Regarding Personal Data
VISION Medical clients have the following rights:
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Request access to and obtain a copy of the personal information we hold about you.
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Request the correction or updating of your information if it is inaccurate or has changed.
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Request the deletion of all medical and personal information from VISION Medical’s storage systems after the completion of services, except for data that must be retained in accordance with applicable laws and regulations.
6. Changes to This Privacy Policy
VISION Medical reserves the right to revise or update this Privacy Policy at any time to reflect changes in applicable laws or our business operations. Any changes will be posted on the visionvn.com.vn website together with the latest updated effective date.
7. Contact Us
If you have any questions or concerns regarding your privacy, or if you wish to exercise your rights concerning your personal data, please contact us through:
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Data Controller: VISION Medical Concierge
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Address: 60/1 Ton That Tung Street, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam
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Hotline: 0989 44 00 55
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Email: mail@visionvn.com.vn
